Returns & Exchanges

• Be brand new, unworn, and in re-sellable condition
• Not have been worn outside, washed, altered, soiled, or damage
• Not be marked FINAL SALE at the time of purchase
• Have been purchased directly from Lemsshoes.com
• Be returned in the original shoebox
  

Items that are not in brand-new, re-sellable condition will not be eligible for a refund or exchange.

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US RETURNS & EXCHANGES

Start Your US Return or Exchange

You have two easy options:

Option 1: Drop Off at a Happy Returns Return Bar

FREE + fastest way to get your refund or exchange

We recommend using a Happy Returns Return Bar whenever possible. There are thousands of convenient drop-off locations, and no shipping label is required.

1. Start your return
Complete the return form and choose a refund, store credit, or exchange for a different size or color.

2. Get your QR code
You'll receive a QR code by email. You can show it on your phone or bring a screenshot.

3. Drop off your shoes
Bring your QR code and shoes in the original shoebox to a Happy Returns Return Bar.

4. You're done!
Your refund or exchange will be initiated when your return is accepted. Exchange inventory can be limited, so we recommend dropping off your return as soon as possible.

Option 2: Mail Your Return

$9 return shipping label
The $9 label fee will be deducted from your refund. You can also choose to ship the return using your own shipping method at no cost from Lems. 

1. Start your return
Complete the return form and choose a refund, store credit, or exchange.

2. Select "Box it & Ship It"
You'll receive a return shipping label and return slip. Print both.

3. Pack your shoes
Place the shoes in their original shoebox and make sure they are clean and in brand-new, re-sellable condition. Place the shoebox inside the original shipping bag or a small shipping box. Include the return slip inside the package.

4. Ship your return
Attach the shipping label to the outside of the package and drop it off at UPS. Once your return arrives at our warehouse and passes inspection, your refund or exchange will be processed.

Please note: Original shipping charges are non-refundable. Returns sent in excessively large boxes may be subject to additional shipping charges. Lems Shoes reserves the right to cancel and refund orders, enforce return fees or restrict refunds to store credit or product exchange for accounts with return activity significantly above our platform average, at Lems Shoes sole discretion.

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INTERNATIONAL RETURNS

Start Your International Return

Lems accepts returns on unworn shoes that are in the same condition as they were received. We ask that when try them on indoors on a carpeted surface. We do not accept returns on shoes that show signs of outside wear, or that have been altered.

The return timeframe for international orders is 60 days from purchase date.

The return fee is $14 USD, which is deducted from your refund amount. Please note, original shipping fee ($24.95 USD) is not refunded. All International Returns are processed as refunds. If you need a different item please place a new order.

Lems is not responsible for lost returns shipped outside of our return system. 

All returns must be returned to our US warehouse (address below). They cannot be returned to local stores.

SHIP RETURNS TO:

Lems Shoes
2000 Gateway
Suite 300
Hebron, KY 41048
USA

*Lems Shoes reserves the right to restrict refund method to store credit or product exchange for accounts exhibiting return activity significantly above our platform average, at Lems Shoes sole discretion.

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MORE ABOUT HAPPY RETURNS & RETURN BARS

• 5,000+ locations nationwide: Drop off your return at a convenient Return Bar, including locations at UPS, Staples, World Market, Petco, and Ulta Beauty.
• A more sustainable return: Shoes are grouped together and shipped in reusable totes, reducing cardboard waste and lowering the carbon footprint.
• Faster refunds & exchanges: Your refund or exchange is initiated when you drop off your return, rather than waiting for it to arrive at our warehouse.

NEED TO EXCHANGE FOR A DIFFERENT SIZE

Start with our Return Form. You’ll be given the option to exchange for a different size.

Size exchanges are even exchanges — no additional payment is required, even if the current price is higher than what you originally paid.

APO/DPO RETURNS

Start with our Return Form. During the return process, you’ll have the option to select a USPS shipping label.

WARRANTY

Our shoes and boots are covered by a 6-month warranty for manufacturing defects.

Think you have a manufacturing defect? Visit our Warranty page to learn more and submit a claim.

WORN SHOE RETURNS

We cannot accept returns on shoes that have been worn.

If our returns team determines that your shoes show signs of wear, you’ll be notified by email. The shoes will not be refunded and will be donated to charity.

RETURN QUESTIONS

If you have any questions about returns, please email us at support@lemsshoes.com

If you have any questions about wholesale returns, please email Caileigh at colo@lemsshoes.com